1 out of 5
We echo the previous negative reviews on Google, Yelp, BBB, etc. We experienced the same issues & lack of ethics that the other reviews have listed. Tenants & homeowners should know the risks they face if choosing to do business with this company. PPM states that its mission is to provide integrity & compassion, both are qualities that we never experienced throughout our 3.5 years of interaction with them. With so many better companies out there, you should seriously reconsider doing business with PPM.
BECOMING A TENANT: Home remained vacant due to unfinished maintenance issues between tenants. Representative who toured property with us was rude and dismissive. Application process took longer than needed due to lack of communication.
MOVING IN: Maintenance STILL had not been completed, including not having the smoke detectors re-installed. They let tenants move in without even having the SMOKE DETECTORS connected. We lived in the house for a week before someone finally came out to fix them, & we had called or emailed almost every day. When PPM was not responding to our requests to fix pre-existing issues, we proceeded with fixing things OURSELVES, which included painting patches, removing yard waste & trash left behind, replacing air filters at our cost, & installing missing light bulbs, to list a few.
MAINTENANCE REQUESTS: Complete failure. Requests were NEVER responded to in a timely manner, so much so that when we renewed our lease we asked the homeowner to request language to be included stating that PPM would respond to emails or calls within a reasonable amount of time, to at least ACKNOWLEDGE our request. At one point we went an entire WINTER month with only sporadic heat due to a furnace problem. When we finally contacted the homeowner & maintenance arrived, their comment was on point: “If we had known your situation was this bad we would have come out sooner, PPM told us it was a low priority.”
COMMUNICATION: We were only contacted by PPM when there was a question about money. If at any time we spoke to PPM over the phone our conversations were conveniently forgotten, to the tenant’s detriment. We learned that ALL communication had to be done in writing in order to protect our rights & facts.
MOVING OUT: We remained for 3.5 yrs because of a good relationship with the homeowners. When we stupidly put PPM down as a reference on our 1st application for a new home, they gave a false reference that lost us the rental. On our 2nd application we asked the homeowner to give us a referral directly so that PPM could not lie about us again. Of course, as predicted, after we moved & completed the final survey PPM tried to take our entire deposit (most likely invoicing us for more, in which case we will update this review) even though we left the home in BETTER condition than we received it. They ordered re-cleaning of areas that were already cleaned, said we would be invoiced for things in the hom