Custom Maids Inc Toronto

ANSWERS TO YOUR MOST FREQUENTLY ASKED QUESTIONS

How many people do you send into my home?

We send one cleaning person only.
We never send teams or crews of cleaners into your home.

Only one Custom Maid is assigned to the responsibility of cleaning your house or apartment. When you call to schedule your first visit, we will select a qualified cleaning person for your home. This first visit will serve as an opportunity for your Custom Maid to demonstrate the standard of excellence you can expect.

Then, once you are established and satisfied with a particular Custom Maid, we like to send that same cleaning person back to you each time; the cleaner has met you and is familiar with your home and your individual expectations.

Whether you use the service once a week or once a year, you will have your own cleaning person . . . someone you are comfortable with and who understands your needs.


What are the qualifications of a Custom Maids employee?

At CUSTOM MAIDS, we devote more time and effort to recruiting experienced cleaning personnel than we do any other aspect of our business. To us, the ideal candidate for employment is one who comes to us with years of prior cleaning experience and verifiable references. As a result, our staff is largely comprised of traditional cleaning ladies who have been in positions of trust for many years before joining our staff.

Notwithstanding the prior qualifications they may have, all new recruits must complete a training program with the Company, involving classroom and practical components. Those who successfully complete the training are added to our staff. Once employed, our standards are maintained through an ongoing program of training and/or supervision.

All staff members are bonded and covered by comprehensive liability insurance. As they are employees of CUSTOM MAIDS, the Company is wholly responsible for employees' Worker's Compensation coverage and payroll taxes.


What housecleaning services do you provide?

It is entirely up to you how your cleaning visits are structured. You may provide specific instructions or leave the housework in the hands of your Custom Maid.


Each time your Custom Maid visits your home, you are welcome to specify exactly how you would like your time spent. For example, on a particular cleaning visit you may wish to have the oven cleaned out and the refrigerator cleaned out; you may want some windows washed and some laundry done. Should you leave instructions of this kind, your Custom Maid will gladly work from your priority list.

On the other hand, many of our clients have busy work schedules and want minimal involvement in the cleaning of their house or apartment; they are rarely at home during cleaning visits and expect their Custom Maid to maintain their residence with little or no input from them. All of our employees are qualified to work without instruction. Our staff is comprised largely of traditional cleaning ladies who have come to us with years of housecleaning experience and all have completed CUSTOM MAIDS' training program.


Left with no instructions, your Custom Maid will complete . . .


General Cleaning


BATHROOM(S)
Clean Sink, Vanity, and Mirrors
Clean Toilet
Clean Bathtub and Tiles
Clean Shower Stall
Remove Spots off Walls
Wash Window Sills
Wash Baseboards
Wash Floor
Empty Garbage

KITCHEN
Wash and Put Away Dishes
Clean Outside Stove, Fridge, and Dishwasher
Clean Inside/Outside Microwave Oven
Clean Counter Tops and Small Appliances
Clean Outside Cupboard Doors
Remove Spots off Walls
Wash Window Sills
Wash Baseboards
Wash Floor
Wax Floor (Optional)
Empty Garbage

LIVING AREAS AND BEDROOMS
Tidy Up
Clean Pictures and Mirrors on Walls
Dust /Polish Furniture
Vacuum Upholstered Furniture
Vacuum Carpets and Floors
Remove Spots off Walls
Wash Baseboards and Window Sills
Damp or Dust Mop Hardwood Floors
Make or Change Beds
Empty Garbage

PLUS
One Major Job
A cleaning task over and above the General Cleaning

Clean Out Oven
Clean Out Fridge
Wash Windows
Do Laundry
Or another housecleaning task of your choosing

The first time we visit your home, it is advisable to have your Custom Maid concentrate on a thorough General Cleaning.

But after the initial visit (should you go on to become a regular customer), your cleaner will be able rotate Major Jobs, thereby maintaining your home on an ongoing basis.


Do I have to use the service regularly?

It is entirely up to you how often you use the service.

Many people require service every week or every two weeks, while others have us in once a month or once every two months.

Thousands of people use Custom Maids only occasionally. They are regular customers but, due to a busy or erratic schedule, it is only convenient for them to call us now and then, on an as-needed basis.

Whether you need service just occasionally, or regularly on a weekly, bi-weekly, monthly, or bi-monthly basis, we will be glad to accommodate your particular need.

P.S. We can handle your move-in/move-out cleaning needs as well.


How much does it cost?

When you call CUSTOM MAIDS to discuss your cleaning needs, we will establish an appropriate rate for the cleaning of your house or apartment, based on the size of your home and your individual expectations.

Most homes, however, fall into one of the following price categories:


General Overview of Rates (including HST )

APARTMENTS, FLATS, AND CONDOMINIUMS

Bachelor/One Bathroom $87.00
One Bedroom/One Bathroom $87.00
Two Bedrooms/One Bathroom $101.50
Two Bedrooms/Two Bathrooms $116.00
Three Bedrooms/One or Two Bathrooms $116.00
Apartments, Flats, and Condominiums on two levels
(regardless of number of bedrooms and bathrooms) $116.00

HOUSES AND TOWNHOUSES

Standard House $116.00
Large House $174.00

The majority of our clients can be accommodated at the 'Standard House' rate.


Generally, a Standard House is one which does not exceed:

Two Levels
Three Bedrooms/Two Bathrooms
Kitchen/Livingroom/Diningroom
No Additional Rooms


Clients with larger houses can usually be accommodated at the 'Large House' rate.

Establishing an exact rate for a Large House, however, requires a discussion with our office.


Please be prepared for some upward or downward adjustment of these rates, based on a thorough discussion of your home and your needs.

Professional Affiliations: Better Business Bureau

Payment Options: Cash, Visa, Master Card, American Express, Personal Checks