Rozies Balloons And Flowers

I'm sorry to say that 1-800-Flowers picked a really upsetting florist to deliver my wife's birthday arrangement to her work.. Not only did they tell 800-flowers that her arrangement was on it's way around 1pm.. but the Rozies Balloons And Flowers did not arrive until 6:15pm. 15 minutes AFTER my wife had left her work.. so I had to drive all the way from Cottonwood Heights in traffic PICK up her gift and drive it back home before she arrived...The whole point of me putting my order in 2 days prior was to give them enough time to deliver it that morning so she could have it at her desk the entire day...also the arrangement was not as pictured as it was on the website, http://cdn1.1800flowers.com/wcsstore/Flowers/images/catalog/99170lz.jpg (LOOKED NOTHING LIKE THIS.) the arrangement was way smaller and missing dried lotus pods, no clear glass, and no dried twine as pictured.. came in an ugly silver hourglass vase, with a red bow.?!?!?! way way upsetting.... $114.00 WAS NOT WORTH IT AT ALL!!l!!!! http://mikefieldfoto.com/wp-content/uploads/2014/11/800-FLOWERS-FAIL.jpg