Decker's Plumbing & Heating LLC

Trustworthy
Customer Service
Recommend

STAY AWAY FROM BILLY DECKER AND DECKERS PLUMBING. I have used Billy Decker for the past 13 years since buying my home. He was always reliable and no issues. I only asked him to do a straight forward cleaning of my boiler. A winter to two ago when it was very cold my furnace stopped working and he came right over and replaced a part and it was all fixed. This last winter he started acting flaky and not responsive when I texted him about the need for flushing my radiators and installing a water filtration system. He just kept putting me off saying he would respond but never did. I was cautious about using him moving forward. I did recently have an issue where a circulator was leaking and I reached out to him and others as well seeing who would call back first. Billy called and came right over. $700 later he leaves. I realize that the pipes he fixed were still leaking and my radiators weren't heating up properly which we had talked about and he said it would be a simple pressurizing of a valve to get it to work if the issue persisted. I immediately notify him of these issues and he says he will come but then never shows up and gives excuses and won't agree to a day/time when he will arrive. 8 days later he still won't agree to come back. I will now have to pay someone else to fix his shotty work. I sent him a text saying how disappointing it is that he is treating a good customer of 13 years like this. I always gave him at $20 tip so he and his worker could have lunch on me. If he treats me this way then he will you too. Plus he is unprofessional by telling me how irritated he is with all his customers and telling me details of customer issues.