Mary M.
5 out of 5
Thank you Grayhawk Glass and Eric our tech. We called in on a Saturday morning with a broken window from a Friday night break in. They were very busy but agreed to fit us in where they could. We didn't want to wait all weekend with my vehicle sitting outside on a busy street in the weather and open to vandalism or more theft. The guy on the phone said the tech would be there sometime between 10-3, but that he had a very full schedule. 3 pm came and went and I almost gave up. I couldn't get anyone on the phone at their shop. Then at around 6:30 Eric showed up and explained he had such a big load and apologized for being so late. We helped him hook up some lights and he went right to work. Some people might be upset at how late they were, but I was impressed that he showed up at all, it was late, a Saturday night, and getting cold. Although I knew he probably wanted to reschedule, he didn't hesitate to get the job done. He was thorough, friendly, and took the time to clean out the glass and test the window and all the windows to make sure the job was done correctly. I have had car glass done before and you could hear all the glass left in the door for months later...My 7 year old son also wanted to watch him work and Eric was friendly and explained to my boy as he was doing the job - he was personable - just a nice guy! Basically, Eric got the job done quickly and to my satisfaction and he was a real pleasant guy! Merry Christmas and thanks for the job done with little notice and done well!
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